Hislerim
All sales are final. We do not offer returns or refunds. If your order arrives damaged, is the wrong item, or has a packaging defect, you can raise an exchange from your order page within 4 days of delivery.
Orders cannot be cancelled once placed. If your order arrives with a packaging defect or is the wrong item, you can raise an exchange from your order page.
Exchanges are accepted for two reasons only: a packaging defect, or a wrong product received. There is no change-of-mind exchange, and no size or colour exchange.
There is no charge to you at any point. We arrange a free pickup of the item and ship your replacement, and the business bears the reverse-pickup cost.
If you have an account, raise it from your order history. As a guest, look up your order on the Raise an Exchange page using your order number and the email or phone used at checkout. Choose the item and reason, and upload at least one photo of the received product showing the defect or mismatch.
Once approved, we arrange a free pickup from your address. After we receive and inspect the item, we ship a replacement of the same product to the same address. We email you at each step.